Documentation
Faster Discovery & Solution for Customers' Pain Points
eCommerce businesses are difficult to run without a robust & smooth customer support service. Dokan Live Chat ensures real-time customer service by providing Live Chat option to every vendor of your marketplace
Increase Authenticity, Ease, & Transparency of Marketplace
The live chat option makes your marketplace more reliable among the users. Both buyers and sellers feel a sense of credibility, trust, and authenticity which leads to lifelong relationships.
Reach More Users Directly and Privately
Have an instant medium to connect with customers. With Dokan Live Chat, make real-time conversation between vendor & customer dynamic, interactive & easy to follow through.
Use The Most Convenient Facebook Messenger
Dokan Live Chat works seamlessly with the most used platform - Facebook Messenger. So, vendors can just connect their FB pages, and continue real-time messaging from anywhere.
You Can Also Use Talk.Js
If you have a Talk.JS Premium Account, you can also use this popular service as the Live Chat provider in Dokan. When Vendors activate the ‘Enable Live Chat’ checkbox, the chat option will appear on their store page and product page.
Additional Modules You Will Be Getting
Check out these awesome modules that you will get with our Business Package
Vendor Staff Manager
Help Vendors appoint unlimited staff to manage their stores.
Live Chat Integration
Let your Vendors and customers chat with the Live Chat module.
Export Import
Let Vendors Export / Import products right from the frontend.
Vendor Vacation
Allow Vendors to make their products unavailable temporarily.
Product Enquiry
Allow the Visitors and Customers to inquire about products.
Vendor Review
Add the ability for customers to post Reviews for your Vendors.
Subscriptions
Create highly customized subscription packs and charge vendors as you like.
Store Support
Provide Vendors with a ticket-based support system.
Stripe Connect
Famous for its low fees, use Stripe to all handle all your payments.
Single Product Multivendor
Allow Vendors to sell another Vendor's product.
Get Started with Dokan
We are here to provide you with the right tools, but it is You who
must believe in your ability and start.
